Store Policies/FAQs
What if we get an incorrect or incomplete address?
If we ship a gift basket to an incorrect address, then it will be returned to us. Unfortunately, UPS/FedEx charges us a flat $15 fee to return the package, which we must in turn charge you. If a package with an incorrect or incomplete address has left the building, there is little we can do. On occasion, we can reroute a package to the proper address for a fee of $15, but this is not always successful. Either way, the package will be returned to us and must be sent back out for delivery. UPS/FedEx does not always call us to tell us that there is a problem delivering the package, and we often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise to do everything possible to ensure your gift basket arrives in perfect condition and as soon as possible.
Are your delivery times guaranteed?
Yes!* Shipments are guaranteed for Ground, 3 Day, 2 Day, Overnight, and Saturday. If our delivery partner misses the delivery, we will refund the shipping cost of your gift. Please know that if the recipient is not home and the delivery service could not deliver the package, this does not qualify as the carrier missing the delivery. Additionally, circumstances beyond our control, such as severe weather, natural disasters, and similar events, void the delivery guarantee. We maintain over 99% on-time performance, so shipping issues are a rare event. *Please note, during November & December, delivery times cannot be guaranteed due to the increase in carrier volume.
What if the gift is going to a hospital?
If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours, and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process ensures the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, this process can delay delivery.
What if the gift is going to a college?
If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.
What if the gift is going to a business?
If a gift is being shipped to a business, UPS and FedEx will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, the company is responsible for ensuring the gift reaches the correct person.
Can I send a package internationally?
Yes! Visit our International Gifts page to see the great options available for shipping outside the United States.
Do recipients have to be present to receive their packages?
Delivery depends on package type: a recipient aged 21 or older must be present to sign for any gifts containing alcohol. For all other gifts, the decision rests with the individual UPS or FedEx delivery driver. If the driver assesses that the package can be left safely, they will do so. However, if they determine that a secure location does not exist for the package, they will need to return later, often resulting in a next-day delivery.
How do you pack your gift baskets?
We use state-of-the-art instant foam packaging. Your gift will NEVER arrive with annoying popcorn and will be out of the box in seconds. The foam is perfectly formed to the contents of your gift and will require zero cleanup or hassle. Look for our competitors to use popcorn, paper, bubble wrap, and other inferior packaging materials that, while they protect the gift in transit, severely hinder the presentation and diminish the enjoyment of receiving the gift.
Summer Shipping
During the summer months, gift baskets containing chocolate must be shipped with ice packs to maintain their pristine condition. An additional fee applies for the inclusion of these ice packs. Furthermore, all shipments will utilize UPS or FedEx express services to minimize transit time. Our goal is to ensure that every gift arrives in perfect condition.
Substitution Policy
Occasionally, we may run out of a specific item due to various reasons. While this is not a frequent occurrence, we want to let you know that we reserve the right to substitute the unavailable item with another of equal or greater value. Thank you for your understanding!
Return Policy
Please view our return policy here.