Store Policies/FAQs

What happens if the gift recipient's address is incorrect or incomplete?
Once a package leaves our warehouse, we have limited ability to change the shipping address. While we can attempt to reroute the package for an additional fee, there’s a chance it may not be successful. If the address provided is incomplete or incorrect, the package may be returned to us.

We understand that mistakes happen, and we’re here to help ensure your gift reaches its intended recipient. Please contact our customer service team as soon as possible if you need assistance redirecting a package.

If a package is returned due to an incorrect or incomplete address, a $25 return fee will be deducted from any applicable refund or credits. To avoid delays or returns, we appreciate your care in providing accurate delivery information when placing your order.

Are delivery dates guaranteed?
This depends on the shipping method you choose and the time of year. While we work hard to get every gift to its recipient on time, certain factors, like high holiday volumes or carrier delays, can affect delivery. We’re proud that over 99% of packages arrive on time outside of peak holiday periods. If you ever need help with a delayed delivery, our customer service team is always happy to assist.

Expedited shipping (3 Day, 2 Day, and Overnight)
Yes. delivery dates are guaranteed for expedited shipping methods. If our delivery partner misses the selected delivery date, we’ll happily refund the expedited shipping cost.

Ground/Standard shipping
Ground shipments are delivered within an estimated delivery range, not on a specific guaranteed date. While most Ground packages arrive within the estimated window, individual delivery dates are not guaranteed.

Please note:

• The exact time of day of delivery is not guaranteed.
• If delivery is attempted on the scheduled date but cannot be completed (for example, the recipient is unavailable or the package cannot be safely left), the shipment will not be considered late for refund purposes.
• Circumstances outside of our control such as severe weather, natural disasters, or carrier delays void the delivery guarantee.

Holiday shipping (November & December)
Due to the high volume of holiday shipments, delivery dates are not guaranteed for any shipping method during November and December, including expedited options. Packages may arrive earlier or later than expected during this time. We strongly recommend planning ahead and allowing extra time for delivery during the holiday season.

Who makes your deliveries?
We partner with UPS, FedEx, and the US Postal Service to get your gift to its destination as quickly and safely as possible. Based on the product, delivery date, and location, we select the carrier that best fits the needs of your order. While we don't offer carrier selection at checkout, you can trust that we will choose the most reliable option for your gift.

What is Premium Gift Protection?
Premium Gift Protection is our optional safeguard that ensures your gift is protected during transit. For a small additional fee, it provides peace of mind, allowing you to feel confident that if your gift is lost, damaged, or stolen, we can quickly replace it or refund its value. Once your gift ships, the protection fee becomes nonrefundable, as your coverage is activated with order fulfillment.

Do you provide shipping confirmation & tracking?
Yes! Once your gift has shipped, you’ll receive a shipping confirmation email with a link to track your gift’s journey. If you don’t see the email, please check your spam or junk folder. You can also monitor your order status at any time through your Account Center.

Please note: Same-day baskets and flowers are hand-delivered and do not receive tracking details.

Can you deliver to a hospital?
Yes, we can deliver gifts to hospitals. Packages are first delivered to the hospital’s receiving area and then routed internally to the appropriate office or patient room. This internal handling may cause a delay, and delivery to the recipient could occur the next business day. These procedures are required for privacy and safety and are outside of our control, so we recommend allowing extra time when sending gifts to hospitals.

Can you deliver to a college or university?
Yes, we can deliver gifts to colleges and universities. Most schools route packages to a central mail facility even when a specific room number is provided, which may affect delivery timing. We recommend confirming the correct address format with the school, as missing or incomplete details can cause delays. If a package is delivered but cannot be located, the campus mail office will have the most up to date tracking information. If they are unable to locate it, our customer service team is happy to help.

Do you deliver gifts to businesses?
Yes, we’re happy to deliver gifts to businesses. Because many offices do not allow delivery drivers to enter the building to locate recipients, packages are typically delivered to a designated area such as a front desk or receiving department. Once the carrier marks the package as delivered, the business will help ensure the gift is passed along to the intended recipient.

Do you ship internationally?
Yes! We can ship to many locations around the globe. Visit our International Gifts Page to see the great options available to ship outside of the United States.

Do recipients have to be present to receive their packages?
For any gift containing alcohol, the recipient will need to show a valid ID to confirm they are 21 or older and must sign for the package upon delivery. No exceptions can be made to this policy.  If an adult is not present to provide proof of age and sign for the package, delivery will be reattempted on another day.

For all other gifts, if the package can be safely left at a secure location, the delivery driver will do so. However, we support our carrier partners in taking precautions if they feel it’s necessary to protect your gift or their safety. If there are concerns about theft, damage, or security, the driver may choose to attempt delivery again on another day.

Why does my gift require ice?
In the summer, we include ice packs with some gifts to ensure they arrive in perfect condition. To maintain quality, these gifts must be shipped via express services and cannot be shipped over the weekend. The combination of ice packs and expedited shipping helps ensure your gift arrives in perfect condition.

How do you package your gift baskets for shipping?
We use premium, advanced packaging materials, including custom-formed instant foam and air bags, to ensure every gift arrives in flawless condition. Unlike traditional packing materials such as paper, popcorn, or bubble wrap, our packaging is designed to fit each gift precisely, creating a clean, effortless unboxing experience. This thoughtful approach not only protects your gift in transit but also ensures the unboxing experience feels as thoughtful as the gift itself.

What is your Substitution Policy?
While we strive to fulfill every order exactly as requested, occasionally an item may be unavailable. In these rare cases, we reserve the right to substitute it with an item of equal or greater value.

What is your Return Policy?
Please view our return policy here.