Frequently Asked Questions

Yes. Pick the arrival date on the calendar at checkout, and we build the shipping schedule backward from it. Deliveries land on Mondays thru Saturdays. If the occasion falls on a weekend, choose the Friday before or Saturday. For perishable gifts, choose a day you know someone will be home.

This depends on the shipping method you choose and the time of year. While we work hard to get every gift to its recipient on time, certain factors, like high holiday volumes or carrier delays, can affect delivery. We’re proud that over 99% of packages arrive on time outside of peak holiday periods. If you ever need help with a delayed delivery, our customer service team is always happy to assist.

5:30 PM ET, with expedited shipping selected at checkout. Order after that and the next available date moves out a day. If you're close to the cutoff and unsure whether the timing works, call 1-866-842-1050 before you order rather than after.

Yes. Add as many recipients as you need to a single order, each with its own address, delivery date, and personal message. For large lists, our corporate gifting team takes your spreadsheet and handles the addresses, the dates, and any that come back incomplete. Recurring programs carry your list over year to year so you're not rebuilding it every December.

Yes. You'll receive tracking from the moment the gift ships through to delivery confirmation.

If you want us to. Set up email or SMS reminders for birthdays, anniversaries, and holidays and we'll give you enough runway to order without rushing.

Sympathy occasions are excluded from reminders.

For most gifts, the carrier leaves it, and everything is fine. Shelf-stable contents tolerate a porch for hours without trouble. Two exceptions. Anything with fresh fruit, cheese, or chocolate shouldn't sit outside overnight or through a hot afternoon. And alcohol requires an adult 21 or older to sign with valid ID, which means it can't be left at the door at all.

If the recipient's schedule is unpredictable, a workplace address during business hours is more reliable than a home.

Sometimes, depending on where the order is in the process. Once a gift begins moving through our fulfillment process, it’s usually too late to make changes or cancel the order. However, the delivery date and address can often still be adjusted.

Call 1-866-842-1050 as soon as you know. The earlier you reach us, the more we can do.

Yes, and it matters more than most people expect. You can write up to 800 characters, choose from a range of card designs, and upload a photo. The card is where most customers spend the most time, and it's usually the part the recipient keeps. If you're stuck on what to write, specific beats general every time. "Thank you for covering Thursday" lands harder than "thanks for everything."

Not on individual orders. Our baskets are assembled to a fixed build, which is how we keep quality consistent and orders moving on schedule. Bulk and seasonal orders are different. If you're ordering at volume or need a custom build for a corporate program, call us and we'll talk through what's possible.

Yes. Your logo prints in full color on the greeting card that accompanies the gift. A Corporate Gift Specialist walks you through the artwork requirements and sends a proof before anything ships.

We do, by hand, at our facility in Exeter, New Hampshire. Nearly everything is built in-house. The exception is chocolate-covered fruit, which comes from partner kitchens that specialize in it.

Small batches, lot tracking, and short shelf-life windows. Every product is lot-tracked, so we know exactly when it was made and where it went. We build in small runs rather than warehousing inventory, and every item ships with at least a month of freshness remaining. Perishables ship on tighter windows than that.

Everything in a basket has been tasted before it goes in. That's a step in the process, not a slogan, and it's the reason our assortments look different from what you'll find elsewhere. We also spend the money on the food rather than the packaging. A basket that photographs well and eats poorly is a bad gift, and there are a lot of them on the market.

Yes, with different handling. Through the warm months, gifts containing chocolate or anything heat-sensitive ship express with ice packs for a small additional fee, and they don't ship over weekends, so nothing sits in a facility. It's a deliberate change rather than a hope for the best.

Most customers land between $80 and $90.

• $40 to $60 for a colleague, an acquaintance, or a casual thank-you
• $75 to $100 for a friend, extended family, or a family occasion
• $150 and up when the gift is feeding a household or representing a company

Category ranges vary. Individual product pages have more specific guidance where it's useful.

Flowers are beautiful, and they're gone in five days. Someone has to find a vase, change the water, and eventually throw them out. Food gets eaten. It's shareable, so it feeds whoever's around rather than sitting on one person's table. And it asks nothing of the recipient at a moment when they may not have much to give.

Both are appropriate gifts. Food is the more practical one.

Because we ship perishable food, we handle issues through replacement rather than return. If a gift arrives damaged, incomplete, or not as described, call 1-866-842-1050 and we'll make it right. Full details are on our Store Policies page